All orders are subject to these General Terms and Conditions (GTC). By placing an order, the client confirms that they are aware of these GTC, expressly acknowledges them and accepts them in their entirety as part of the contract, unless otherwise stipulated below. In this respect, the client’s silence shall be deemed to constitute acceptance. Any contractual terms or other general terms and conditions of the client shall not apply and are therefore excluded from the legal transaction in question and the entire business relationship. These GTC apply to national and international passenger transport and courier services by motor vehicle carried out for clients who are entrepreneurs or consumers. These GTC shall take precedence over all trade customs. Mandatory statutory provisions shall restrict the scope of application of these GTC accordingly. Consumers are persons to whom the Austrian Consumer Protection Act (Konsumentenschutzgesetz) applies in the event of an order.
Furthermore, a framework agreement and a data processing agreement (DPA) pursuant to Art. 28 GDPR have been concluded between the Client and the Contractor. In the event of any conflict, the provisions of the framework agreement or the DPA shall take precedence over these GTC.
The Contractor shall perform its services with the diligence of a prudent entrepreneur. In doing so, the Contractor shall take the interests of the Client into account.
The transport contract shall be concluded exclusively between the Contractor and the Client. Drivers, any subcontractors or other persons accompanying the transport are not authorised to enter into contractual agreements on behalf of the Contractor. Any changes or additions to the order (including additional orders) must therefore be agreed exclusively with the Contractor. Any such changes to the order and other notifications that are not agreed with the Contractor but are instead communicated to employees of the Contractor, subcontractors or other driving or accompanying personnel shall therefore not be binding upon the Contractor.
The Client is obliged to inform the Contractor precisely and completely about the contents of the consignment when placing the order. In particular, the Contractor must be informed whether valuables or money or similar items are to be transported. In the case of consignments containing valuables, the value must be disclosed to the Contractor; in the case of consignments containing money, the exact amount to be transported must be disclosed. The Contractor must also be informed if the consignment contains or includes hazardous goods or perishable goods. Information concerning the goods being transported must be provided directly to the Contractor and not to drivers, subcontractors or other driving or accompanying personnel.
If the Client breaches this obligation, the Client shall be liable to the Contractor for all actual, documented costs and damages associated therewith, but not for loss of profit. The Contractor shall in any event be entitled to immediately unload and store valuables and money consignments as well as hazardous or perishable goods of which the Contractor was not informed, at the Client’s expense and risk. Information concerning the consignment that subsequently changes the circumstances shall entitle the Contractor to immediately refuse to carry out or continue the entire transport service.
If the transport is not carried out or is no longer carried out, the Contractor’s freight claim shall remain due in any event, in addition to any claims for damages. The Client shall be liable for all actual, documented costs and damages arising from an incorrect or inaccurate description of the goods being transported, even if the Client is not at fault, provided that the circumstances fall within the Client’s sphere of responsibility.
The Client is obliged to inform the Contractor about the transport of animals or additional persons not previously specified. If the Client fails to provide such information, the Contractor, driver or subcontractor may, where there are objectively justified grounds for refusal, refuse to carry out the transport and charge cancellation fees. Furthermore, the Contractor shall be entitled to adjust the price on site to reflect the changed circumstances.
It is agreed that orders must be placed electronically by the Client and confirmed electronically by the Contractor at least 24 hours before the scheduled execution time. The following cancellation arrangements shall apply:
Cancellations are free of charge
before the scheduled execution time. In the event of cancellation within the aforementioned periods, the Contractor shall be entitled to 100% (one hundred percent) of the fare.
The Client shall be solely responsible for ensuring that the goods being transported are properly and safely packaged for transport. Otherwise, the Client shall be liable to the Contractor for any actual, documented damage resulting therefrom, irrespective of whether the Client is at fault.
The Contractor is obliged to comply with the Austrian Road Traffic Regulations (StVO) and the applicable operating regulations in their respective valid versions. Where necessary, the Contractor shall instruct the Client’s passenger to comply with these regulations, provide appropriate instructions and require compliance. In the event of non-compliance, the Contractor shall be entitled to refuse to continue the transport service.
The transport fee, plus any cash expenses which, where possible, shall be disclosed to the Client in detail prior to the conclusion of the contract, unless otherwise agreed or such expenses could not be calculated in advance, for example because a taximeter was used, shall become due for payment immediately upon invoicing. A payment period of 15 days shall be granted. In the event of late payment, default interest of 6% (six percent) shall be payable.
Personal data that you transmit electronically via this website, such as your name, e-mail address, address, the date and time at which a transport service is required, or other personal information, shall be used by the Contractor solely for the respective stated purpose, stored securely, treated confidentially and not disclosed to third parties.
The provider automatically collects and stores information on the web server, such as the browser used, operating system, referring page, IP address, time of access, etc. Without checking against other data sources, this data cannot be attributed to specific individuals; the Contractor shall also not further analyse or evaluate this data as long as there is no unlawful use of its website.
